Effective Communication

Andrew Gleason
Kevin Rahardjo
Andrew Jankowski

        Open Minded attitude

• Definition: willing to consider new ideas; unprejudiced
• Willingness to let go of preconceived ideas
• Discernment between facts and rumors to prevent miscommunication (filtering process)
• Deals with our ability to be receptive towards feedback (e.g. handling criticism, praise)​
• ​A vital component of active listening

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Game used to explain concepts:
​bridging the story

• One sentence per person
• Ranges from 4-6 words
• The next person repeats the previous sentence(s) before adding another
• Purpose: to recognize communication patterns and connect ideas from one person to another

               Active listening

• Components: Attending (being present at the moment), Paraphrasing (clarify the situation), Reflecting Feeling (conveying emotions into words), Reflecting Meaning 
• Demonstrates empathy, compassion, and respect in the process of receiving and giving feedback
• Understanding the needs of the person we listen to and put our own ego aside

Versatility 

Versatility is defined as the ability to understand differences in communication preferences and be able to adapt in many situations to make others more open and receptive.

• Benefits: Creates more effective and productive relationships. ​

Versatility is a skill that can be learned, and people who cultivate it find it far easier to work together with others toward shared organizational goals.

Engagement 

The key to engage an audience is to hold their attention. It doesn’t necessarily require a visible reaction from them, though that certainly spells a greater level of engagement.

                                                                                     Forensic observation and communication

Forensic observation

• Observation of minute or obscure details, 
• Particularly used in a criminal justice setting
• Study the picture for 60 seconds
• Answer the questions about image

• Explicit: Expressed via direct written or verbal action (opposite of implicit)
• Flexible: Open to learning + adapting new styles (essential while implementing actions)
• Transparency: Avoids surprises, allows for follow-ups, consistent, cultivates integrity

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